many of our clients are currently moving from a “demand-driven” IT model to a more intentional and value-oriented “product-like” IT model.
Value is usually understood as business value. And that makes sense, as every “IT Product” in the end has to contribute to an improved bottom line. Still, “business value” is a bit of a lofty concept that encompasses multiple variables. Some “hard”, such as cost (-reduction) or resource utilisation; but to drive adoption and use, “user satisfaction” and even “user delight” are just as important.
Balancing priorities between required functionality and user satisfaction/delight often feels like an art and not rational business decision making.
A model that helps to bring some method to this is the KANO Model, developed in the 1980 by Prof. Noriaki Kano, a Japanese scholar and consultant.
Starting from “Functionality” and “Satisfaction” as parameters, he distinguishes three types of features: Basic, Satisfiers, and Delighters as well as offers statistical evaluation and balancing schemes for the three.
Learn more from the following three posts:
What is the Kano Model?
– From ProductPlan’s glossary. Short read that also explains when to use.
Click to view!
The 3 qualities of a great product
– by Esther Nitafan. On top explains the use of standardized questionnaires.
Click to view!
A grain of salt before we part for the week: the KANO Model does not relieve you from product discovery, as users often want things that they cannot – yet – articulate.
We’ll cover this in one of the next weekend reads.
Have a great sunny weekend,